TERM POLICY
1. Introduction
The website www.angelslovethirteen.com is owned by Maria de la Luz Santiburcio Ortega with DNI 46269359Y, with registered office at C/Carlos Arruza 13, 14001, Córdoba, Spain.
The general conditions of sale described below (hereinafter General Conditions) exclusively govern the contractual relations between all users of the website www.angelslovethirteen.com (hereinafter referred to as “User” or “You”).
These general conditions of sale are the only applicable ones and replace any other general conditions, except in the case of prior, express and written cancellation. www.angelslovethirteen.com may occasionally modify the clauses of its general conditions, so it is advisable that these are read on each visit to the website www.angelslovethirteen.com, (hereinafter referred to as “website”). These changes are applicable from the date of their publication on the Internet (from the date indicated above) and can not be applied to contracts concluded previously.
Every purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have unreservedly accepted our general conditions of sale after having read them. By accessing the website, you agree to comply with the General Conditions as well as the rules of use contained therein.
2. Placing an order
We offer you the following methods for placing an order: Online on our website: www.angelslovethirteen.com (24 hours a day, every day). To place an order, you must follow the online purchase procedure and click on “Authorise payment”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). We will also inform you by email that the product is being shipped (the “Shipping Confirmation”).
3. Product information
The website pays great attention to information regarding the essential characteristics of the products, and to photographs illustrating the products. All of this is done within the limits of technology and respecting the best market standards.
4. Availability
Please note that orders will be shipped within the limits of available stock. The items offered through this website are available internationally.
5. Shipping methods and delivery times
Products purchased on the website will be shipped throughout mainland Spain, the Balearic Islands and the Canary Islands, Europe and the rest of the world. The order will be sent to the address indicated at the time of purchase. Angels Love Thirteen makes every effort to respect the delivery times mentioned. However, the brand is not responsible for the consequences due to a delay in shipping or loss of the package caused by a person not involved in the transport contract, by yourself or for reasons or causes that are unforeseeable or insurmountable due to force major. On the other hand, the payment method chosen may affect delivery times (see clause 7).
If you do not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days). During this period, no reshipment or refund of the order can be made. We advise you to check that everything is in accordance with your order and in perfect condition upon receiving your package. If you are not satisfied with the items delivered or their condition, sign and indicate by hand on the carrier's delivery note the anomalies you found upon receipt.
6. Prices
The sales prices indicated on the website are shown in euros. VAT is included in these prices, but not the shipping service charges. Shipping service charges are the User's responsibility and will be added to the total amount of the selected products. You will be informed of these charges before confirming the order and finalizing the contracting process. Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you an Order Confirmation.
7. Payments
The website offers you the following payment method: A) Payment by credit/debit card Notice. Your order cannot be taken into account and will not be processed until payment has been authorized by your bank or savings bank. Online payment by credit card is made through the “Secure Socket Layer” security system, which encrypts your bank details when they are transmitted over the internet.
7.1 Buying without registration This website also allows you to purchase through the guest purchase feature. In this purchase mode, you will only be asked for the data that is essential to process your order. Once the purchase process is complete, you will be offered the option of registering as a user or continuing as an unregistered user.
8. Value added tax and invoicing
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. You expressly authorize us to issue the invoice in electronic format, although you may indicate at any time your desire to receive an invoice in paper format, in which case, we will issue and send the invoice in this format.
9. Litigation and Liabilities
Angels Love Thirteen is not responsible for the non-performance of these conditions in the event of force major and in the event of the client's default or an unforeseeable event by a person not involved in the contract. Likewise, it is not responsible for the consequences that may result from improper use of the products sold on www.angelslovethirteen.com. Our liability in relation to any product purchased on our website is strictly limited to the purchase price of said product. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless expressly stated otherwise on the website.
10. Protection of personal data
The personal data that the User must provide us are essential for sending orders, preparing invoices and guarantee contracts. The absence of this data will automatically lead to the cancellation of orders. When registering on the website, you agree to provide us with valid personal data. Providing false or incorrect information is contrary to these General Conditions and the Conditions of Use present on the website. The personal data that you provide us will be processed by the website, which is authorised by this entity to collect, process and use your personal data. These data are subject to computer processing. The User may at any time, with respect to his or her personal data, exercise the rights of access, rectification, cancellation and opposition, in accordance with the European texts and national laws in force, by the following means:
– Written communication to: Maria de la Luz Santiburcio Ortega (c/ Carlos Arruza 13, 14001, Córdoba, Spain).
– Email to the following address: info@angelslovethirteen.com, sending the corresponding request to the website. You may at any time, and upon prior request, modify or cancel this data. You may always unsubscribe from our newsletter to stop receiving these types of emails. To unsubscribe, simply click here or on the link provided for this purpose that appears at the bottom of each email.
11. Industrial and Intellectual Property
You acknowledge and agree that all copyright, trademarks and other industrial and intellectual property rights on the materials or content provided as part of the website belong at all times to us or to those who have granted us a license for their use. You may use said material only in the manner expressly authorized by us or by those who have granted us a license for their use. This will not prevent you from using this website to the extent necessary to copy information about your order or Contact details. Any fraudulent use of these contents will be considered a crime of forgery, severely punished by the Spanish Intellectual Property Code and as crimes related to industrial and intellectual property punishable by the Spanish Penal Code.
12. Information from our website to third parties
In the event that our website contains links to other websites and materials from third parties, these links are provided for information purposes only, without us having any control over the content of these websites or materials. Therefore, we do not accept any liability for any damage or loss arising from their use.
13. Comments, criticism, communication
All opinions posted by users of the website are controlled by the marketing team. If the opinions received infringe the law, ethics or morality (abusive advertising, defamation, insults, comments out of context...) Angels Love Thirteen reserves the right to reject or modify these opinions.
14. Causes beyond our control
We will not be liable for any failure or delay in performance of any of our obligations where such failure or delay is caused by events outside our reasonable control (“Force Major Event”). Force Major Events shall include any act, event, failure to perform, omission or accident beyond our reasonable control and shall include, but not limited to, the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, threat or terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Obligations shall be deemed to be suspended for the period in which the Force Major Event continues, and we shall have an extension of the time to perform such obligations for a period of time equal to the duration of the Force Major Event. We shall use all reasonable means to terminate the Force Major Event or to find a solution that will allow us to perform our obligations despite the Force Major Event.
15. Right to modify the conditions
We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive. If you do not agree with the modifications introduced, we recommend that you do not use our website.
16. Confianza Online
These General Conditions are governed by Spanish law. The parties agree, at their discretion, to resolve any conflicts and waive any other jurisdiction, to the courts and tribunals of the user's domicile. Furthermore, as an entity adhering to Confianza Online and in accordance with its Code of Ethics, in the event of disputes relating to online contracting and advertising, data protection and protection of minors, the user may resort to the extrajudicial dispute resolution system of Confianza Online (www.confianzaonline.es).